{"id":2155,"date":"2025-07-03T10:41:31","date_gmt":"2025-07-03T10:41:31","guid":{"rendered":"https:\/\/britcos-wholesale.dbhub.shop\/?page_id=2155"},"modified":"2025-07-08T10:01:58","modified_gmt":"2025-07-08T10:01:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/britcos-wholesale.dbhub.shop\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2155\" class=\"elementor elementor-2155\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-411aecb e-flex e-con-boxed e-con e-parent\" data-id=\"411aecb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a7970f elementor-widget elementor-widget-heading\" data-id=\"7a7970f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-714feae e-con-full e-flex e-con e-parent\" data-id=\"714feae\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60ca421 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"60ca421\" data-element_type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"101491745\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1014917451\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1014917451\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tOrders\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1014917452\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1014917452\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tDelivery &amp; Returns\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1014917453\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1014917453\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPayments &amp; Technical Issues\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1014917451\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1014917451\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-25f35bd e-con-full e-flex e-con e-child\" data-id=\"25f35bd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-089f778 elementor-widget elementor-widget-text-editor\" data-id=\"089f778\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong><b>How will I know if my order has been received or dispatched?<\/b><\/strong><br \/>Once your order is placed, you\u2019ll receive a confirmation email. When your order is shipped, a second email with tracking details (if applicable) will follow.<br \/>Please check your spam or junk folder if you don\u2019t see the email in your inbox.<\/li><li><strong><b> Can I place my order over the phone?<\/b><\/strong><br \/>Yes, we\u2019re happy to assist. You can call us, and we\u2019ll help you create the order. We\u2019ll then provide payment details so you can complete the transaction securely.<br \/>However, all orders must be finalized through our website to maintain payment security and accurate processing.<\/li><li><strong><b> Can I cancel my order?<\/b><\/strong><br \/>You can cancel your order only if it hasn\u2019t been dispatched yet. Please contact us immediately with your order number.<br \/>Once the order has been shipped, cancellations are not possible. You may return the item through our returns process.<\/li><li><strong><b> Can I revise my order or add more items?<\/b><\/strong><br \/>Yes. If your order hasn\u2019t been dispatched, you can update it by contacting us.<br \/>If additional payment is required, we\u2019ll process the order once the full amount is received.<\/li><li><strong><b> Is it secure to shop on the British Cosmetics Deals website?<\/b><\/strong><br \/>Absolutely. Our website (<a href=\"https:\/\/deals.britishcosmetics.lk\"><u>https:\/\/deals.britishcosmetics.lk<\/u><\/a>) uses SSL encryption and is powered by PayHere, a trusted Sri Lankan payment gateway that is PCI DSS compliant.<br \/>To ensure a secure transaction, look for &#8220;https:\/\/&#8221; in the website URL.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1014917452\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1014917452\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-55acd42 e-con-full e-flex e-con e-child\" data-id=\"55acd42\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6154c20 elementor-widget elementor-widget-text-editor\" data-id=\"6154c20\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"6\"><li><strong><b> Can I return my products for an exchange or refund?<\/b><\/strong><br \/>Yes. You may return items within 7 working days under the Distance Selling Regulations, provided the following conditions are met:<ul><li>Items are unused, unopened, and in original packaging<\/li><li>Any free gifts included must also be returned<\/li><li>Return shipping is your responsibility and should include proof of postage<\/li><\/ul><\/li><\/ol><p>To initiate a return, contact us at onlineorders@britishcosmetics.lk or call 077 207 7020.<\/p><ol start=\"7\"><li><strong><b> I received a damaged or incorrect item. What should I do?<\/b><\/strong><br \/>Please notify us within 3 working days of delivery:<\/li><\/ol><ul><li>For incorrect items: Return them and we\u2019ll send the correct product and cover the return postage<\/li><li>For damaged or faulty items: We\u2019ll arrange a replacement or a refund<\/li><\/ul><p>Reach us at 077 207 7020 or onlineorders@britishcosmetics.lk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1014917453\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1014917453\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-61c4362 e-con-full e-flex e-con e-child\" data-id=\"61c4362\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c68fcc elementor-widget elementor-widget-text-editor\" data-id=\"8c68fcc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"8\"><li><strong><b> What payment methods are accepted?<\/b><\/strong><br \/>We accept a variety of secure online payments through PayHere, including:<ul><li>Credit\/Debit Cards: Visa, MasterCard, AmEx, Discover<\/li><li>Digital Wallets: LankaQR, Frimi, Genie, mCash, eZ Cash<\/li><li>Internet Banking (selected banks)<\/li><li>Buy Now, Pay Later: Koko and MintPay<\/li><\/ul><\/li><\/ol><p>We do not accept Cash on Delivery or cheque payments.<br \/>Only one payment method can be used per order.<\/p><ol start=\"9\"><li><strong><b> Why was my payment declined?<\/b><\/strong><br \/>Payment failures can occur due to:<\/li><\/ol><ul><li>Insufficient funds or credit limits<\/li><li>Incorrect OTP or 3D Secure code<\/li><li>Card not enabled for online or international transactions<\/li><li>Digital wallet issues (e.g. not funded or not verified)<\/li><\/ul><p>Try a different payment method or contact your bank for assistance.<\/p><ol start=\"10\"><li><strong><b> What is 3D Secure \/ Payment Authentication?<\/b><\/strong><br \/>3D Secure (Verified by Visa \/ MasterCard SecureCode) is an added layer of protection for online transactions.<br \/>During checkout, your bank may request a One-Time Password (OTP) or secure PIN.<br \/>If not entered correctly, your payment may fail.<br \/>Contact your bank if you&#8217;re unsure about your 3D Secure settings.<\/li><li><strong><b> Need more help?<\/b><\/strong><br \/>We\u2019re here to assist you.<br \/>Email: onlineorders@britishcosmetics.lk<br \/>Call: 077 207 7020<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Orders Delivery &amp; Returns Payments &amp; Technical Issues How will I know if my order has been received or dispatched?Once your order is placed, you\u2019ll receive a confirmation email. When your order is shipped, a second email with tracking details (if applicable) will follow.Please check your spam or junk folder if you don\u2019t see [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2155","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Wholesale<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/britcos-wholesale.dbhub.shop\/index.php\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Wholesale\" \/>\n<meta property=\"og:description\" content=\"FAQ Orders Delivery &amp; Returns Payments &amp; Technical Issues How will I know if my order has been received or dispatched?Once your order is placed, you\u2019ll receive a confirmation email. 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